Sunday, December 21, 2014

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General Informaton

HASLEMERE HEALTH CENTRE INFORMATION

ADDRESS

Haslemere Health Centre

Church Lane

Haslemere     GU27 2BQ

FAX NUMBER
01428 645065

OPENING HOURS

The Health Centre is open from  8.30am to 6.30pm Monday to Friday.

Additionally, the Health Centre is now offering early and late appointments on alternate Tuesdays and Thursdays and every Wednesday from 7.00am to 7.45am and 6.30pm to 7.45pm.

 TELEPHONES

The phones are open from 8.30am to 6pm.  We have four lines for you to contact Haslemere reception on:-

01428 748206

Fernhurst Surgery

01428 651040   (See below for branch opening times)

The phones are very busy for the first hour of the morning and again in the first hour of the afternoon so we do ask patients who are calling for results or non urgent enquiries to call outside these times.
When we are closed there is a message on the ansaphone to direct patients with urgent problems.  This machine does not take messages.

We now have the facility for patients to book their appointments over the phone without needing to speak to a receptionist.  This system can be used at any time of the day or night and particularly helps alleviate the morning rush for appointments. Haslemere patients should ring their reception number as usual.  Fernhurst patients will need to ring the Haslemere number - 01428 748206 - if they wish to use the automated system.

FERNHURST SURGERY

Our branch surgery is at Crossfields, Fernhurst, Haslemere, GU27 3JL

Phone number     01428 651040
Fax number         01428 654124

Dr Geeves, Dr Cant, Dr Higham, Dr Ballance, Dr Hampson and Dr Oram hold surgeries at the branch.

OPENING HOURS
Monday: 8.30am to 1pm and 2.30pm to 6.30pm
Tuesday: 8.30am to 1pm and 3.30pm to 6.30pm
Wednesday: 8.30am to 1pm and closed in the afternoon
Thursday: Closed
Friday: 8.30am to 1pm and 3pm to 6pm

 

 






APPOINTMENTS

Routine appointments with the doctors can be booked up to 8 weeks in advance. We also run daily triage and emergency clinics for urgent problems.

Nurse and health care assistant appointments are usually pre booked and in order to give the appropriate amount of time in the appropriate clinic the patient will be asked for some indication as to the nature of the appointment

It is also possible to have a telephone appointment with the doctor where you will be given a time to speak to the doctor to discuss your problem. 

HOME VISITS

If you are too ill to attend the surgery you may request a home visit which will normally take place after the morning surgeries are finished.  It is important to ring before 11am otherwise the visit could be delayed. It is possible the doctor will phone you before he makes the visit.

OUT OF HOURS COVER

When the surgery is closed emergency care is available through NHS 111 and your first approach must be by phone on 111.  This number is also on our ansaphone during out of hours periods. 

REPEAT PRESCIPTIONS

With your doctors agreement you may obtain repeat prescriptions. When your medication is put on repeat a re-order form will be issued to you with your prescriptions.  When you require more medication you should tick the items you need on the form and bring or send it to us. Requests for medication not on your re-order slip must be made in writing for reasons of accuracy.  We do not take requests by phone but faxed requests are accepted. There is also the facility on our website to order your prescriptions. Prescriptions are normally available 2 working days after they reach the surgery,  whichever method you use to order them.  However  should you wish to use the collection service offered by the local chemists or send a stamped addressed envelope for your prescription then extra time will need to be allowed.

DOCTORS IN TRAINING

This practice is accredited to train GP Registrars, who are doctors who have decided to become general practitioners, and who then work as a GP Registrar in general practice for a year. These doctors are fully qualified and have extensive hospital work experience but are learning the specifics of General Practice. Dr Panchaud is responsible for training the GP Registrars.

The GP Registrars may need to video their consultations for teaching purposes. In this case, the tape will only be watched by the GP registrar and his or her trainer, your written permission will be required. On occasion we will consult with two doctors together and this is usually when we are doing an assessment of the GP Registrar. 

 The practice also contributes to the training of medical students or school students on work experience. Sometimes you may be asked if you object to a student “sitting in” with your doctor. You are quite entitled to decline, but your co-operation would be appreciated.

The practice also contributes to the training of community Nursing staff, student nurses and Paramedics gaining community experience.

CONFIDENTIALITY

All patient data is treated with confidentiality by all members of the practice team.  It may be disclosed to other health care professionals where this is deemed to be in the patients’ interest but this would not be done without the doctors’ permission.  The practice is registered under the Data Protection Act.

COMPLAINTS

Although we endeavour to do our best for patients at all times there may be occasions when you feel you have cause for complaint.  There is an in house complaints procedure in place and a leaflet describing this procedure may be obtained from reception or the waiting room.  Any complaints may be discussed in the first instance with the Practice Manager, Stephanie Ashdown. To make an appointment with her please phone on  01428 748206.  Complaints will of course be dealt with in the strictest confidence. COMPLAINTS FORM

 

Complaints can also be made to NHS England, PO Box 16738, Redditch, B97 9PT.  Phone 0300 311 22 33

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